Email Marketing Manager

Vantage Deluxe World Travel
Boston, MA
Jun 14, 2017
Jul 14, 2017
Business Type
Contract Type
Full Time

About Vantage

Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you'll discover the value of impactful contributions in an industry that's easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that's in our headquarters in Boston or in one of our global offices in Budapest, Munich, Opatija, Buenos Aires, Beijing or Cape Town.

At Vantage, you'll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring a sense of pride and professionalism to a unique culture.

We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering cherished memories through incredible journeys to our passengers worldwide.

Each new member of our team plays a significant role as part of a dedicated group working collaboratively across the globe. We have created success year-over-year, by building upon and enhancing a proven formula while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

Job Summary

As a member of the marketing team, the person in this key role will be responsible for managing our B2C email marketing program. Your goal will be to drive increased leads, increased conversion and increased revenue through smart, innovative and engaging email campaigns. Leveraging our email platform (Adobe Campaign) and working closely with internal partners and external vendors, your role will include the development and execution of our customer engagement and lead nurturing strategy. This role will report to the VP of Digital Marketing and have regular interaction with the CEO and CMO.


List of Responsibilities

* Design and execute email marketing campaigns to support business goals including engagement, reengagement, promotional sales, booked customers communication and lead nurturing
* Manage day-to-day relationship with external vendors and consultants
* Report on campaign performance including lead generation, conversions rates, segment performance and content performance
* Identify opportunities to improve and streamline the email process
* Devise and execute test strategies including A/B and multivariate tests for segments, creative, call to action, subject line, etc.
* Manage email database hygiene, working closely with the CRM team
* Improve and automate email campaign deployment using Adobe Campaign
* Partner with others in the marketing team to shape content strategy, asset requirements, promotional messaging, and integration of a communication strategy across the website and social media
* QA email campaigns to ensure quality execution


Required Skills and Experience

* Bachelor's degree is required; Masters or advanced degree a plus
* 4-6 years of email marketing experience, preferably hands on experience with digital marketing tools such as Adobe Campaign, or similar marketing automation technologies.
* Strong HTML and/or SQL skills strongly desired
* Excellent MS Excel and data handling skills with the ability to analyze, draw conclusions and act upon learning
* A solid understanding digital marketing, best practices, and testing protocols
* Exceptional understanding and adherence to business processes
* Ability to independently manage workload to meet day-to-day and long-term objectives
* Understanding of lead scoring and customer journey mapping
* Ability to collaborate and work cross-functionally in a fast paced and dynamic environment
* Expertise in project management, planning and organizing
* Strong communication skills (verbal and presentation)
* Travel industry experience a plus
* An innovative, positive, resilient and self-directed attitude – interested in "figuring out" solutions